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Terms and Conditions

The following document outlines the Terms and Conditions for the next website.
Terms and Conditions Correct as of

If you use this publication and create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use only with involvement of a parent or guardian. Next reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our reasonable discretion.Your account will automatically be deactivated if there has been no activity in three years. We may combine the information you give us with information from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. And from time to time, we make portions of our customer list available to carefully screened companies so that they can contact you with offers and information by mail, telephone, email or otherwise. If you do not want your name and mailing details made available, no longer want to receive a Next catalogue or wish to alert us to duplicate mailings, please call us on our helpline number or email Next is committed to respecting your privacy. An electronic copy of each order is held by Next but will not be accessible to you. All orders will be concluded in the English language. We may also contact you for market research purposes. You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Next is committed to respecting your privacy. Please check our Privacy Policy at: Privacy Policy.

We may combine your information with information we collect from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. From time to time, we make portions of our mailing list available to carefully screened companies. If you do not want your name and mailing list made available or no longer choose to receive a Next catalogue or wish to alert us to duplicate mailings, please call 037208292 Lines are open 24 hours a day, 7 days a week or email us at

Great news, shipping is currently free for all orders over 100 ₪. Orders under 100 ₪ will be charged at 14 ₪ for shipping per order.

Please allow extra days for delivery during Israeli holidays, UK national holidays, weekends and sale time.

Your order will normally be delivered within 6-9 working days. Delivery lead times will be confirmed at checkout.

When your order has arrived at your local Post Office, they will send you a notification to let you know your parcel is ready to collect.

Please take the notice and either your identity card or passport with you to the Post Office when you collect your parcel.

During sale periods, please allow 14-21 days for your delivery. Your delivery date will be confirmed at the time of order.

* Subject to stock, courier availability and courier area/store location. Exceptions apply, see full terms and conditions.

**This promotion is open to selected customers only and valid for one use on orders with a minimum value of 400 ILS (excluding any other discounts and delivery charges) placed between 11/4/2022 and 11/5/2022.

Applicable on all full priced and discounted Next and branded products. You will receive a 17% discount on your order which will automatically apply to your basket at checkout. Next reserves the right to end this promotion at any time.

Open to Israel residents over the age of 18 years only. If you return items included in your promotional order for a refund, in accordance with our returns policy we may deduct some or all of the 17% discount pro rata if the value of your remaining order items is less than the 400 ILS minimum spend for the promotion.

Free Delivery and other offer order codes remain the property of Next Direct, and are non-transferable.


New! We've made returning an item even easier! You no longer need to send your returns back to the UK. You can return your item to your nearest Israel Post Office and leave the hard work to us! We will deduct 25 ILS from your refund, so there's no need to pay upfront to return! Find out how below.

How can I return an item?

Items not returned in line with the above policy may not be refunded, may be refunded at the last/current selling price or may be retained by Next.

Not completely satisfied or ordered the wrong size or colour? You can return any unworn items (in their original condition) within 28 days of receiving your delivery for a refund. This does not affect your rights to return faulty items.Our returns process is simple, just follow the steps below:

1) Please log onto ‘here’

2) Follow the stages in the portal to create your returns address label. You will need your Returns Reference (shown on the right hand side of your portal) to complete this

3) 25 ILS will be deducted from your refund for using this service.

4) Tear off the completed returns note (on the right) and place it inside the parcel with the item/s you are returning (this is really important as we cannot action a refund without it).

5) Attach the returns address label that you will print off via the portal to the outside of the parcel, making sure that the original label is not visible any more.

6) Take the parcel to your closest Israel Post office.

7) Your return reference number (on the right) is your proof of postage. Please make a note of this and keep it save until you receive confirmation you have been credited.

You will receive a refund within 28 days to the payment method that you used to place your order.

If you don’t have a returns note anymore, please contact us so that we can help you.

Items not returned in line with the above policy may not be refunded, may be refunded at the last/current selling price or may be retained by Next.


Yes, we don’t offer free returns at the moment. 25 ILS will be deducted from your refund for using the above service.


We’re sorry, we don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.


When will I receive my refund?

Your returns will be refunded automatically to the method of payment used for the order.

Please allow 28 days for the refund plus the additional time in the table below (which varies by payment method).

Payment Method

Timescales for a Refund

Credit/Debit card

5 working days


3 working days


5 working days


5 working days

Apple Pay

7 working days


5 working days


5 working days


5 working days


5 working days

Cash on Delivery

7 working days

You'll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.

If you paid using another payment method, please check with the payment provider/issuer to locate the refund.

Please note that all shipments to destinations outside of the EU may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your, our customer’s, responsibility. Please refer to your customs department for guidance.

If you are dissatisfied in any way with your order or have a query relating to home delivery, please call 037208292. (Lines are open: 24 hours a day) or email us at

All prices shown are cash prices in Israeli Shekel (?). We reserve the right to accept or reject orders, to refuse applications or with prior written notice to close an account, according to our reasonable discretion. We will request payment for the full amount on confirmation of your order.

All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute items of equal quality and value. You will be notified of such substitutes when you place your order.

Next designers take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

We reserve the right to refuse to enter a contract with any individual or company.

The supplier of the goods featured is Next Retail Limited. Registered in England and Wales 4521150, Registered Office Desford Road, Enderby, Leicester, LE19 4AT, UK. Authorised and Regulated by the Financial Conduct Authority for consumer credit activity in the UK. Vat Registration Number GB 1790765890.

  • Company Registered Number: 4521150
  • United Kingdom VAT Registration: GB 179 7658 90
  • Eire VAT Registration: IE 9973 522 O
  • Germany VAT Registration: DE 173548186
  • Cyprus VAT Registration: CY 99200002 N
  • Spain VAT Registration: N 0060092 D
  • Jersey GST Registration: 0002822
  • Finland VAT Registration: FI 2278066-9
  • France VAT Registration: FR 27 514868827
  • Holland VAT Registration: NL 814246205 B01
  • Sweden VAT Registration: SE 516405444601
  • Italy VAT Registration: IT 00136189990
  • Lithuania VAT Registration: LT 100005119714
  • Belgium VAT Registration: BE 0822478341
  • Estonia VAT Registration: EE 101344209
  • Latvia VAT Registration: LV 90009253362
  • Poland VAT Registration: PL 5263024325
  • Denmark VAT Registration: DK 5263024325
  • Austria VAT Registration: AT 66510803
  • Bulgaria VAT Registration: BG 3075016688
  • Czech Republic VAT Registration: CZ 682920045
  • Greece VAT Registration: EL 997375275
  • Hungary VAT Registration: HU 26905417
  • Luxembourg VAT Registration: LU 25837003
  • Portugal VAT Registration: PT 980442974
  • Romania VAT Registration: RO 28476005
  • Slovakia VAT Registration: SK 4020319457
  • Slovenia VAT Registration: SI 88515842
  • Croatia VAT Registration: HR 14316335868

Telephone calls to and from Next Directory may be recorded or monitored as part of our efforts to further improve service to our customers.

  • The offer is valid for orders over the minimum value stated in your communication.

  • The offer is valid until the expiry date shown on your communication.

  • The offer can only be activated once the voucher PIN has been registered at A voucher PIN can only be registered once.

  • The offer can only be used for purchases made online at It is not valid for telephone transactions. Redemption of the offer involves registering at

  • The offer is only valid on introductory orders with for new customers only. One voucher PIN per customer only.

  • If the order is returned, the value of the offer is non refundable.

  • The voucher PIN cannot be exchanged for cash. No change or refund will be given.

  • Next cannot accept responsibility for the loss of your voucher PIN. It will not be replaced or its value refunded if this happens.

  • Offer is open to residents of selected countries that are over 18 years old only.

  • Next reserves the right to amend these terms and conditions and/or discontinue the offer at any time.

  • Your statutory rights are not affected.

We are unable to accept credit cards that are due to expire within the next FIVE Days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained. Please note that we do not accept payments from pre-paid cards.

These Terms and Conditions will be governed by and interpreted in accordance with English Law. All contracts will be concluded in the English language.

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